Appeals and Resolution Process
For any institution examined by the Federal Reserve, an internal appeals process allows a supervised bank to appeal an adverse supervisory determination in areas including, but not limited to, examination or inspection ratings, the adequacy of loan loss reserves, and significant loan classifications. The Atlanta Fed and the Board of Governors continue to believe that objections to supervisory determinations are most effectively handled through the longstanding practice of resolving problems informally during the course of the examination process. However, the attached procedures clarify the steps to follow if an institution chooses to appeal a material supervisory determination, with the assurance of no negative repercussions.
The Federal Reserve's Ombuds
The Federal Reserve's ombuds facilitates the resolution of questions and complaints related to the Federal Reserve's regulatory activities; ensures that complaints about Federal Reserve Board or Reserve Bank actions are addressed in a fair and timely manner; receives and assesses complaints that a member of Federal Reserve staff acted in a retaliatory manner against a supervised institution; and advises institutions regarding formal processes for resolving disputes, including procedures for appealing material supervisory determinations.
Filing Claims of Retaliation
The Federal Reserve Board prohibits retaliation by Federal Reserve System staff against a supervised institution or its employees. If the institution believes it has suffered retaliation or any form of unfair treatment in relation to an appeal, it may contact Alan Faircloth at the Federal Reserve Bank of Atlanta. It may also file a claim of retaliation directly with the Board's ombuds using the following contact information.
The ombuds operates a secure email and a dedicated telephone line.
Office of the Ombuds
Federal Reserve Board
20th & C Streets, NW, Mail Stop 28
Washington, DC 20551